At Contractor Supplies, we are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below for important information about order processing, delivery times, and shipping updates.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Please note that processing time is separate from shipping time.
Shipping Times
Estimated delivery times may vary depending on the product, destination, and carrier availability. Most orders are delivered within 3 to 7 business days after shipment, though some items may take longer depending on availability and transit conditions.
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, high order volume, or other circumstances beyond our control.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow some time for tracking updates to appear after the label has been created.
Multiple Shipments
Some orders may ship in multiple packages depending on product availability, warehouse location, or item size. If this happens, you may receive separate tracking numbers for different parts of your order.
Shipping Delays
While we work hard to ensure timely delivery, occasional delays may occur due to carrier issues, supply chain disruptions, severe weather, or holidays. We appreciate your patience and understanding in these situations.
If your order is significantly delayed, please contact us and we will be happy to assist you.
Incorrect Shipping Information
Please make sure your shipping address is correct at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, contact us as soon as possible. We will do our best to update the order before it ships, but we cannot guarantee changes once processing has begun.
Lost or Stolen Packages
If tracking shows that your package was delivered but you have not received it, please first check with neighbors, building management, or the carrier. If you still need help, contact us and we will review the situation with you.
We are not responsible for lost or stolen packages after confirmed delivery, but we will do our best to assist in resolving the issue.
Shipping Restrictions
Some items may have shipping limitations based on location, carrier restrictions, or product type. If we are unable to ship an item to your address, we will contact you as soon as possible.
Contact Us
If you have any questions about your shipment or need help with an order, please contact us through our Contact page and include your order number for faster assistance.
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